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To appear for the CIS-ITSM certification exam, the candidate must have prior experience in configuring and implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification is suitable for ITSM consultants, administrators, developers, and architects who work with ServiceNow ITSM modules. CIS-ITSM Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%, and the certification is valid for two years.

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CIS-ITSM Test Sample Questions - New CIS-ITSM Dumps Ppt


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The CIS-ITSM Certification is designed for IT professionals who want to demonstrate their expertise in implementing ServiceNow IT Service Management solutions. It covers a wide range of topics, including incident management, problem management, change management, configuration management, service catalog management, and service level management. Certified Implementation Specialist - IT Service Management certification exam tests candidates' knowledge and skills in these areas, as well as their ability to configure and customize ServiceNow ITSM applications.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q40-Q45):


NEW QUESTION # 40
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?

  • A. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.

  • B. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.

  • C. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.

  • D. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.


Answer: A

Explanation:
Explanation/Reference:

 

NEW QUESTION # 41
It is recommended to refer to problem states using the values rather than the constants.

  • A. True

  • B. False


Answer: B

Explanation:
Explanation
It is recommended to use the constants to maintain consistency.

 

NEW QUESTION # 42
Which of the following is NOT a feature provided by Knowledge Management OOTB?

  • A. Import from Microsoft Word

  • B. Subscribing to articles

  • C. Article versioning

  • D. Integration with social networking platforms


Answer: D

Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.

 

NEW QUESTION # 43
Which table is used to store request items?

  • A. sc_item

  • B. sc_requested_item

  • C. sc_req_item

  • D. sc_request_item


Answer: C

 

NEW QUESTION # 44
A customer would like to modify the wording that appears when a user selects Change > Create New. Which type of record must be adjusted?

  • A. Interceptor

  • B. Language File

  • C. Change Type Data Lookup

  • D. Application Module


Answer: A

Explanation:
Explanation
The Edit Interceptor button can be used to:
* Modify wording on an existing option
* Modify the target URLs
* Add a new type of Change
Note: all interceptors can be found (and modified) at: System Definition > Interceptors

 

NEW QUESTION # 45
......

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